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Dec 14, 2023

Have you ever found yourself scratching your head wondering how to deal with someone who has a very difficult personality? Dealing with a difficult client, customer, or team member is a situation that a lot of us encounter in business because we deal with different personalities all the time. I have identified three types of personalities that are typical of difficult clients and customers: those who have strong personalities and want things done their way, those clients who just don't make decisions, and the clients who fail to give you what you need when you need it so that you can do the work for them. We are diving into these scenarios in today’s show, and I’ll give you the language for these conversations. Most importantly, you’ll learn how to prevent these difficulties from coming up in your business, regardless of the varied personalities of your clients. Join us for practical and helpful advice!


I want to remind you about our Better Business Better Life Jumpstart that begins on January 8. The sad truth is that you may already feel burned out if your business has taken over your life. If this year resulted in working on the weekends, working during your family vacation, missing a sporting event with one of your children, or saying no to family dinners, you need this workshop! If you've put off your dreams, skipped regular workouts, and been regularly sleep-deprived, we can help! You will learn to develop a growth plan that delivers and how to design your business to be sustainably profitable. I will walk you through how to calculate the profit potential in your business and design a plan for profit in the year ahead—and for the years to come. I’ll show you how to discover profit that is hidden in plain sight and see a clear path for simplifying to grow, which will free up your time. There is no charge for this free workshop, so sign up today!


Profit by Design is a Tap the Potential Production.


Show Highlights:

  • How to prevent the problem of dealing with difficult clients:

    • Identify qualifying criteria for clients and customers and notice red flags.

    • Niche down to a clearly defined sweet spot in your business.

    • Get in front of the problem with screening questions during client onboarding.

    • Offer monetary incentives when deadlines are met.

    • Strategically build the education process for clients.

  • What to do if you have difficult clients right now:

    • Use face-to-face conversations and phone conversations (over texts and emails) with documented follow-ups.

    • Use the language of support rather than judgment.

    • Give them a checklist of deadlines for crucial decisions.

    • Lay out clear expectations with incentives. 

  • How to have the “This is not working; we cannot serve you in the future” conversation

  • How to handle the client or customer who causes stress for your team by not meeting deadlines and making decisions

  • How to handle the client or customer who tries to take over and will not follow your process

Links and Resources:

Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️.

Learn more about our courses, Coach Approach and Leadership Bootcamp at

Our Better Business Better Life Jumpstart can help your profitability in every way. The next session begins on Monday, January 8. Sign up today!

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Planner for 2023 at

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